FAQ

What is an international horticultural exhibition (‘IGA’)?
Every ten years an international horticultural exhibition is held in Germany. An IGA not only showcases the latest garden design and landscape architecture from various regions of the world. The IGAs have established themselves as generators of ideas for urban, ecological, cultural and infrastructural development in the places where they are held and are rightly seen as exemplary major projects. The Deutsche Bundesgartenschau-Gesellschaft (DBG) selects each location on the basis of an application process. In addition to the local conditions and the international outlook of the applicant city, key factors include the originality and creativity of the concept. Each IGA is unique, wishing to distinguish itself on the international stage with its approach to spatial design, its aims and focal areas and its numerous cultural events.

When is the IGA Berlin 2017 being held?
Berlin’s most beautiful and ‘most international’ garden season begins on 13 April 2017 and runs until 15 October 2017. The IGA Berlin 2017 is thus throwing open its doors for 186 days. Around two million people are expected to visit the exhibition before it ends in October. The IGA Berlin 2017 has been inviting people to events in Marzahn-Hellersdorf since 2013 – building work began in 2014 and advance ticket sales got under way in autumn 2016. It is the capital’s first international horticultural exhibition.

Is the IGA Berlin 2017 accessible to persons with disabilities?
The IGA Berlin 2017 is a horticultural exhibition for everybody. Most areas of the site have been built to meet the needs of disabled visitors in compliance with DIN standards. One area is not 100% accessible to persons with disabilities due to its topographical features. There are hire stations for wheelchairs and wheeled walking aids by the main entrances and exits; toilets for disabled visitors can be found in all sanitary facilities. The ropeway system is also accessible to disabled persons. Tactile site maps are available. Disabled parking spaces have been created by the entrance and exit on Eisenacher Straße.

What are the themes of the IGA Berlin 2017?
The IGA Berlin 2017 is dedicated to the future of green urban spaces. Using a sustainable approach, it showcases natural urban spaces as well as visionary and beautiful landscapes. It is a driver of urban development and creates links with the players around the event – both on the peripheries and at the centre of it all. The IGA Berlin 2017 maintains established traditions, puts down new roots and shifts people’s focus to the pleasant outskirts of the city. As such, it plays a key role in developing the outskirts of the city of Berlin. It shines a lasting spotlight on matters such as health, local recreation and natural and environmental protection and their contribution to improving the quality of life in the large residential district of Marzahn-Hellersdorf. With the IGA Berlin 2017, Marzahn and the whole of Berlin are celebrating a garden festival of a special kind, which is helping to transform the image of Marzahn-Hellersdorf and boost the local economy.

What is international about the IGA Berlin 2017?
The site of the IGA Berlin 2017 has been designed as part of an international landscape architecture competition; the renowned ‘Gardens of the World’ form the new centre of ‘intercultural dialogue’. International landscape architects, garden and landscape designers, artists and creative people from all over the world have transformed the IGA in Berlin into a green EXPO of the future. Starting in Marzahn-Hellersdorf, the IGA Berlin 2017 links green spaces throughout the city that is home to people from 185 different countries. The best landscape architects from five continents were invited to contrast their modern stances with the traditional ‘Gardens of the World’ within a new garden collection that will remain in place once the exhibition has ended. A comprehensive cultural programme with international guests and the already familiar and popular festivals of different cultures will provide unforgettable moments during the six months of the IGA Berlin 2017.

What does the IGA Berlin 2017 mean for the district of Marzahn-Hellersdorf?
The IGA Berlin 2017 is working closely with existing local initiatives, organisations, companies and partners and establishing new networks. It is sustainable in many respects: urban landscapes and natural spaces are being developed and enhanced and new, attractive recreational opportunities have been created around Kienberg Hill and in the Wuhletal Valley. The IGA Berlin 2017 was behind the idea for developing and raising the profile of the ‘Gardens of the World’. These will continue to be an important tourist destination after the IGA Berlin 2017.
The newly created Kienberg Park will be freely accessible to the residents of Marzahn-Hellersdorf after the IGA Berlin 2017. Grün Berlin GmbH will manage the grounds on a free entry basis as part of a long-term legacy concept for the district of Marzahn-Hellersdorf. The aim of this concept is to act in a sustainable and responsible manner and create lasting values for the residents of Berlin. The IGA Berlin 2017 can help to transform the image of Marzahn-Hellersdorf by introducing Berlin residents and guests from all over the world to new facets of the district.

How big is the IGA Berlin 2017 site?
The IGA exhibition grounds extend across a site measuring around 104 hectares – an area as big as almost 140 football pitches.

How long will the IGA ropeway system continue to run?
The operating period is contractually limited with the investor and operator – LEITNER AG –to three years after the IGA Berlin 2017. The option exists to extend the period for up to 20 years with the aim of operating the ropeway system as innovative tourism and transport infrastructure on a long-term basis.

How significant is the IGA Berlin 2017 to Berlin?
Berlin is using the IGA Berlin 2017 as an opportunity to present itself as the green city of the future. The IGA has already been shining throughout the city since April 2016 as part of the concept known as ‘Berlin’s Green Spaces’. This network presents green spaces and woodland all over Berlin, which have been selected in close conjunction with Berlin’s districts. This has also made it possible to shine a spotlight on previously unknown green and recreational spaces as well as those located on the outskirts of the city. After all, in view of Berlin’s growth it is important that outer districts also make a name for themselves as attractive places in which to live and are associated with a good quality of life by offering green and recreational spaces. The IGA Berlin 2017 is playing its part here by getting to grips with current issues relating to the development of urban and open spaces and presenting solutions. In the ‘Urban Development Concept Berlin 2030’ the IGA Berlin 2017 is the main future project next to the CleanTech Business Park in the district of Marzahn-Hellersdorf. As such, the horticultural exhibition with the extended Gardens of the World and Kienberg Park will represent an example of contemporary park design and an attractive landscape for the whole of Berlin. At the same time, a new tourist destination is being created outside the city centre, which should further reduce the burden on heavily frequented spaces.

How is the IGA Berlin 2017 being financed?
The budget for organising the IGA Berlin 2017 amounts to a total of 40 million euros. The subsidy from the state of Berlin will be no greater than 9.8 million euros. Revenues totalling 30.2 million euros will be generated from ticket sales, sponsorship, marketing and leasing.

How can the people of Berlin get involved in the IGA Berlin 2017 as volunteers?
The volunteer agency known as the FreiwilligenAgentur Marzahn-Hellersdorf is a partner of the IGA Berlin 2017 and is responsible for the volunteer programme. The volunteers’ supporting roles mainly involve ‘meeting & greeting’: volunteers give visitors information, provide guidance and create a particularly friendly atmosphere through their commitment.  The volunteers also contribute to the success of the IGA Berlin 2017 through their active support on the IGA campus, for example, looking after guests or supervising events. Are you interested? Then why not get in touch using the details below.
FreiwilligenAgentur Marzahn-Hellersdorf
Helene-Weigel-Platz 6
12681 Berlin
Tel.: +49 (0)30 7623 6500
Fax: +49 (0)30 7623 6503
Email: info@aller-ehren-wert.de
Internet: www.aller-ehren-wert.de

What role does conservation play at the IGA Berlin 2017?
All construction work has been supervised by environmental specialists. Top priority has been given to the preservation and designation of valuable natural spaces in and around the IGA grounds. Since the start of the project, there has been a close working relationship with the authorities responsible for conservation at senate and district level and conservation organisations. The focus here has been on integrating the IGA Berlin 2017 into the existing landscape of the Wuhletal Valley and Kienberg Hill to an appropriate extent from a conservation perspective. This process has since been described by conservation organisations as exemplary. You can find all the relevant information on natural and environmental conservation measures here.

Has the special character of the Wuhletal Valley and Kienberg Hill been fundamentally altered?
In conjunction with the elaborately designed ‘Gardens of the World’, the Wuhletal Valley as a naturally occurring landscape feature and the man-made Kienberg Hill form a fascinating and contrasting exhibition space whose qualities have been clearly highlighted by the IGA Berlin 2017. At the same time, the special character of Kienberg Hill and the Wuhletal Valley has been accentuated. The result is a natural space with highly diverse flora and fauna that simultaneously offers its visitors high-quality recreation while giving nature further opportunities to flourish. You can find further information on the subject of sustainability here.

From 2018 onwards, what will happen to the areas of the IGA grounds where visitors have to pay an admission charge during the event?
The Gardens of the World will still be subject to an admission charge, as has always been the case before the IGA Berlin 2017. Entry to Kienberg Park, Kienberg Hill and the Wuhletal Valley will be free of charge once the IGA Berlin 2017 site has been dismantled. You can find further information on the legacy concept here.

FAQ – IGA Berlin 2017 tickets

GENERAL

When do the tickets for the IGA Berlin 2017 go on sale?

Advance ticket sales began on 29 September 2016.

Where can I buy tickets for the IGA Berlin 2017?

Since 29 September 2016 tickets have been available to buy from our website and our IGA ticket shop and from selected Grün Berlin GmbH park kiosks. Since October they have been available from a number of ticket agencies in Berlin and Brandenburg. You can find an overview of the ticket agencies on our website here.

How much do the tickets for the IGA Berlin 2017 cost?

Please refer to the following tables for the IGA Berlin 2017 admission prices:

Day tickets

 

Price

Adult day ticket

€20.00

Concession ticket

€18.00

Young person day ticket 

€5.00

Child day ticket

€0.00

Evening ticket

€10.00

‘berlinpass’ day ticket

€10.00

‘IGA campus’ schools

€4.00

‘IGA campus’ day-care centres

€2.00

Season tickets

 

Price

Adult season ticket

€90.00

Concession season ticket

€80.00

Young person season ticket 

€20.00

‘Grün Berlin special rate’ adult season ticket

€50.00

‘Grün Berlin special rate’ concession season ticket

€40.00

Who can buy concession tickets for the IGA Berlin 2017?

Concession tickets are available to individuals with a disability graded 50% or greater (free entry for an accompanying person if the disabled pass is marked ‘B’), to unemployed people and recipients of SGBII and SGBIII benefits, and to schoolchildren, trainees and students up to the age of 25. Proof of eligibility is required.

Do I need a ticket for a child up to the age of 6?

Yes. Every visitor requires a valid ticket to enter the exhibition grounds. Please talk to the ticket office staff to get a free ticket for a child.

I have a disabled pass that is marked ‘B’: do I need a ticket for the person accompanying me? 

Yes. Every visitor requires a valid ticket to enter the exhibition grounds. Please talk to the ticket office staff to get a free ticket for the person accompanying you.

SEASON TICKETS

Are the season tickets personalised? What is needed in order to personalise a season ticket?

Yes. The IGA Berlin 2017 season tickets are personalised and therefore not transferable.

Online: Once you have completed the ordering process, you will be asked to personalise the season tickets you have bought. After clicking on the ‘Personalise season ticket’ button, you will be shown an overview of the ordered tickets. You can then display each one individually by clicking on the ‘Edit’ button. Please complete the fields with your full name and date of birth. You will also be asked to upload a portrait photo, which will later be printed on the season ticket. If you are unable to personalise your season ticket online, please talk to the ticket office staff at the park kiosk by the ‘Eisenacher Straße’ entrance and exit, Eisenacher Straße 99, 12685 Berlin.

Please note that the collection voucher can only be exchanged for your regular IGA season ticket at this kiosk.

Park kiosks: The IGA season tickets can be bought at the following Grün Berlin GmbH kiosks. All the listed kiosks are equipped to personalise the tickets while you wait:

Selected Grün Berlin GmbH park kiosks

‘Gardens of the World’ park kiosks

Eisenacher Straße 99, 12685 Berlin

‘Natur-Park Südgelände’ office

Prellerweg 47–49, 12157 Berlin

‘Britzer Garten’ park kiosks

Sangerhauser Weg

 

Mohriner Allee

 

Buckower Damm

 

Tauernalle

Which format is required for my season ticket photo? 

The photo must be saved in one of the following formats: PNG, GIF, BMP or JPG. The size of the file should be no larger than 2MB.

I don’t have a photo of myself to hand. Can I still order a season ticket?

Yes! If you are unable to upload a photo, you will be given a ‘collection voucher’ in the ordering process, which will be exchanged for your regular IGA season ticket at the park kiosk by the ‘Eisenacher Straße’ entrance and exit, Eisenacher Straße 99, 12685 Berlin.

I have submitted incorrect details. Can I have them corrected?

Yes. Tell the member of staff at the kiosk counter which corrections you would like to make before exchanging the collection voucher.

Why do I only get a collection voucher for the season tickets?

During the advance ticket sales phase, season tickets are only issued at the park kiosk by the ‘Eisenacher Straße’ entrance and exit, Eisenacher Straße 99, 12685 Berlin. From 2017 they will also be issued at the IGA kiosks. Please present the collection voucher to the staff at the kiosk: in exchange you will receive your regular season ticket. This will be issued in the form of a plastic card in order to ensure that it lasts as long as possible.

Can I enter the exhibition grounds with the collection voucher for the IGA season ticket?

Yes. In the event of a longer wait at the kiosks, you can use the collection voucher to enter the IGA Berlin 2017 once only. You will have to exchange the voucher for a regular season ticket when leaving the exhibition grounds.

Will the IGA season tickets be sent by post?

No. The IGA Berlin 2017 season tickets will only be issued at the IGA kiosks and selected Grün Berlin GmbH park kiosks. You can find an overview here.

Can the IGA season ticket be reissued if it is damaged or lost?

Yes! Please appreciate that if a season ticket is lost or if you are responsible for damaging it, we charge a processing fee of €4.00.

‘Grün Berlin’ SPECIAL RATE

Who is entitled to the ‘Grün Berlin special rate’?

The ‘Grün Berlin special rate’ adult season ticket is reserved for holders of Grün Berlin GmbH annual and honorary tickets for 2016 and 2017.
The ‘Grün Berlin special rate’ concession season ticket can be bought by holders of Grün Berlin GmbH ‘severely disabled’ annual tickets.
When obtaining your IGA season ticket, please present your valid Grün Berlin GmbH annual or honorary ticket to the member of staff at the IGA kiosk for verification purposes.

Can I give the ‘Grün Berlin special rate’ IGA ticket to someone as a gift?

Yes, as long as the recipient of the gift is the holder of a valid Grün Berlin GmbH annual or honorary ticket. This must be presented at the IGA kiosk for verification purposes.

How is verification done using a non-personalised Grün Berlin GmbH honorary ticket?

Please present your honorary ticket at the kiosk to obtain the discounted IGA season ticket. A hole will be punched in the ticket to show that the discount has been applied. The honorary ticket will remain valid.

Where can holders of the Grün Berlin GmbH annual or honorary tickets buy the ‘Grün Berlin special rate’ IGA season tickets?

The ‘Grün Berlin special rate’ IGA season tickets are sold at IGA kiosks and at selected Grün Berlin GmbH park kiosks.

‘Gardens of the World’ park kiosks

Eisenacher Straße 99, 12685 Berlin

‘Natur-Park Südgelände’ office

Prellerweg 47–49, 12157 Berlin

‘Britzer Garten’ park kiosks

Sangerhauser Weg

 

Mohriner Allee

 

Buckower Damm

 

Tauernalle

A collection voucher is produced in the IGA online shop and at other ticket agencies. This can be exchanged for a regular IGA season ticket at the park kiosk by the ‘Eisenacher Straße’ entrance and exit, Eisenacher Straße 99, 12685 Berlin.

How can I prove online that I am the holder of a Grün Berlin GmbH annual or honorary ticket?

Verification will take place at the IGA kiosks and at selected Grün Berlin GmbH park kiosks. The collection vouchers obtained from the IGA Berlin 2017 online shop during the advance sales phase will be exchanged for regular IGA season tickets at the park kiosk by the ‘Eisenacher Straße’ entrance and exit, Eisenacher Straße 99, 12685 Berlin.

ONLINE SHOP

How PrintAtHome works

What is PrintAtHome?

The ‘PrintAtHome’ process allows you to print out the tickets you have bought using your own printer. You just need a standard printer and some white A4 paper to print the tickets. Your purchased tickets entitle you to immediate entry to the exhibition grounds: when you arrive, please proceed directly to the turnstiles at the entrance and scan your QR code.

How do I get my PrintAtHome tickets?

The tickets will be available to download immediately after the payment transaction and also sent to the email address you provided. You can access the PDF document in the attachment of this email at any time and print out the tickets.

What do I need for PrintAtHome?

You need a standard printer (black-and-white or colour) and white A4 paper. Please note that only perfect reproduction of the QR code guarantees a smooth scanning process at the turnstiles. Please therefore ensure that the printer produces a consistent image (no stripes, smudges, or similar).

Furthermore, Adobe Reader must be installed on your computer so that you can access the tickets we send you in PDF format and print them out. If you do not have Adobe Reader installed, you can download this program free of charge via this link.

Alternatives to PrintAtHome

Can I use a mobile ticket on my smartphone or tablet?

Yes! We will also send you a mobile version of your ticket by email in the form of a QR code for smartphones. When you arrive, please scan the QR code displayed on your smartphone at the turnstiles to gain immediate entry to the exhibition grounds (no waiting at the kiosk).

Can I buy paper tickets and season tickets during the advance sales phase?

Yes! Visitors who are unable to get their tickets using the ‘PrintAtHome’ process can buy their tickets from selected Grün Berlin GmbH park kiosks and from a number of ticket agencies in Berlin and Brandenburg. You can find an overview of the ticket agencies here.

I am a registered customer and have misplaced my ‘PrintAtHome’ tickets. What can I do?

The tickets will be available to download immediately after the payment transaction and also sent to the email address you provided. You can access the PDF document in the attachment of this email at any time and print out the tickets.

I have deleted the email. Can I still get ‘PrintAtHome’ tickets?

If you are already a registered customer, then please access your order via our website: visit the IGA online shop and log in under your name. By then clicking on the ‘Manage account’ button you will be able to view your ‘Order history’, under which you will find your purchased items. The purchased tickets can be printed out any number of times: the QR code becomes invalid the first time it is used to enter the exhibition grounds.